/* ============================================================
   Support tickets - user page + owner panel
   ============================================================ */

.sx-wall {
  background: var(--panel); border: 1px solid var(--border);
  border-radius: var(--r); padding: 40px 28px; text-align: center;
}
.sx-wall h3 { margin-bottom: 10px; }
.sx-wall p { color: var(--dim); max-width: 420px; margin: 0 auto 20px; font-size: 14px; }

.sx-newbar {
  display: flex; align-items: center; gap: 16px;
  flex-wrap: wrap; margin-bottom: 22px;
}
.sx-hint { font-size: 13px; color: var(--dim); }

.sx-card {
  background: var(--panel); border: 1px solid var(--border);
  border-radius: var(--r); padding: 24px; margin-bottom: 22px;
}

.sx-label {
  display: block; font-family: var(--mono); font-size: 11px;
  letter-spacing: .09em; text-transform: uppercase;
  color: var(--dim); margin: 0 0 7px;
}
.sx-row { margin-top: 16px; }

.sx-input {
  width: 100%; background: rgba(0,0,0,.32);
  border: 1px solid var(--border); border-radius: var(--r2);
  color: var(--text); font-family: var(--body); font-size: 14.5px;
  padding: 11px 13px; outline: none;
  transition: border-color .15s ease, box-shadow .15s ease;
}
.sx-input:focus { border-color: var(--accent); box-shadow: 0 0 0 3px rgba(157,78,221,.16); }
.sx-input::placeholder { color: #6f5f8c; }
.sx-textarea { resize: vertical; min-height: 84px; line-height: 1.55; margin-top: 0; }
.sx-select { appearance: none; cursor: pointer; }
.sx-select option { background: #1A0D33; color: var(--text); }
.sx-card .sx-label + .sx-input { margin-bottom: 16px; }
.sx-card .sx-textarea { margin-bottom: 4px; }

.sx-counter { font-family: var(--mono); font-size: 11px; color: var(--dim); text-align: right; margin-bottom: 14px; }
.sx-actions { display: flex; gap: 10px; flex-wrap: wrap; margin-top: 12px; }
.sx-err { color: var(--red); font-size: 13px; margin-top: 12px; }
.sx-ok  { color: var(--green); font-size: 13px; margin-top: 12px; }

.sx-h3 { font-size: 15px; margin: 4px 0 14px; }

/* ---------- ticket list ---------- */
.sx-item {
  width: 100%; text-align: left; cursor: pointer;
  background: var(--panel); border: 1px solid var(--border);
  border-radius: var(--r2); padding: 16px 18px; margin-bottom: 10px;
  display: flex; align-items: center; justify-content: space-between; gap: 14px;
  font-family: var(--body); color: var(--text);
  transition: border-color .15s ease, transform .15s ease;
}
.sx-item:hover { border-color: var(--accent); transform: translateY(-1px); }
.sx-item-main { min-width: 0; }
.sx-item-subject {
  font-weight: 600; font-size: 14.5px; margin-bottom: 4px;
  overflow: hidden; text-overflow: ellipsis; white-space: nowrap;
}
.sx-item-meta { font-size: 12.5px; color: var(--dim); }
.sx-item-right { display: flex; align-items: center; gap: 9px; flex-shrink: 0; }

.sx-status {
  font-family: var(--mono); font-size: 10.5px; letter-spacing: .06em;
  text-transform: uppercase; padding: 4px 10px; border-radius: 999px; white-space: nowrap;
}
.sx-status.open     { background: rgba(157,78,221,.14); color: var(--glow);   border: 1px solid rgba(157,78,221,.4); }
.sx-status.answered { background: rgba(123,224,160,.12); color: var(--green); border: 1px solid rgba(123,224,160,.4); }
.sx-status.waiting  { background: rgba(242,201,76,.1);  color: var(--yellow); border: 1px solid rgba(242,201,76,.38); }
.sx-status.closed   { background: rgba(168,153,200,.1); color: var(--dim);    border: 1px solid var(--border2); }

.sx-dot {
  width: 8px; height: 8px; border-radius: 50%;
  background: var(--glow); flex-shrink: 0;
  box-shadow: 0 0 0 3px rgba(224,170,255,.16);
}

.sx-empty { text-align: center; padding: 34px 20px; color: var(--dim); font-size: 14px; }

/* ---------- thread ---------- */
.sx-back {
  background: none; border: 0; cursor: pointer; padding: 0;
  color: var(--lav); font-family: var(--body); font-size: 13.5px; margin-bottom: 14px;
}
.sx-back:hover { color: var(--glow); }

.sx-thead {
  display: flex; align-items: flex-start; justify-content: space-between;
  gap: 14px; padding-bottom: 16px; margin-bottom: 18px;
  border-bottom: 1px solid var(--border);
}
.sx-tsubject { font-size: 17px; margin-bottom: 5px; word-break: break-word; }
.sx-tmeta { font-size: 12.5px; color: var(--dim); }

.sx-msgs { display: flex; flex-direction: column; gap: 14px; margin-bottom: 20px; }
.sx-msg { max-width: 88%; }
.sx-msg-who {
  font-family: var(--mono); font-size: 10.5px; letter-spacing: .07em;
  text-transform: uppercase; color: var(--dim); margin-bottom: 6px;
}
.sx-bubble {
  border-radius: var(--r2); padding: 13px 15px;
  font-size: 14.3px; line-height: 1.6; white-space: pre-wrap; word-break: break-word;
}
.sx-msg.user { align-self: flex-end; }
.sx-msg.user .sx-msg-who { text-align: right; }
.sx-msg.user .sx-bubble { background: rgba(157,78,221,.17); border: 1px solid rgba(157,78,221,.4); }
.sx-msg.staff .sx-bubble { background: rgba(0,0,0,.3); border: 1px solid var(--border); }

.sx-closed { font-size: 13.5px; color: var(--dim); margin-top: 4px; }

@media (max-width: 620px) {
  .sx-card { padding: 18px 16px; }
  .sx-msg { max-width: 96%; }
  .sx-thead { flex-direction: column; }
}

/* ---------- owner panel additions ---------- */
.ot-tabs { display: flex; gap: 8px; flex-wrap: wrap; margin-bottom: 16px; }
.ot-tab {
  background: transparent; border: 1px solid var(--border2); color: var(--dim);
  border-radius: 999px; padding: 6px 14px; cursor: pointer;
  font-family: var(--mono); font-size: 11.5px; letter-spacing: .05em;
}
.ot-tab:hover { border-color: var(--accent); color: var(--text); }
.ot-tab.on { background: rgba(157,78,221,.18); border-color: var(--accent); color: var(--glow); }
.ot-count { font-family: var(--mono); font-size: 12px; color: var(--dim); margin-left: 6px; }